Last week, State Comptroller Tom DiNapoli released an audit that is critical of the effectiveness of the state’s “Information Technology Transformation.”

The Office of Information Technology Services (OITS) was established in late 2012 to consolidate and merge state agencies’ operations and streamline services at the recommendation of the Governor’s Spending and Government Efficiency (SAGE) Commission.

The audit found “significant deficiencies in planning the execution of the state’s technology transformation, with little or no evidence that many basic planning steps were performed.”  The audit notes that the state’s Office of Information Technology Services (OITS) has initially indicated that the timeline of the transformation was “three to five years,” but more recently indicated that it was “up to a decade.”

In response to the Comptroller’s criticism, state Chief Information Officer Maggie Miller defended the agency, noting the complexity of the technology transformation effort. She said “The scope and scale of such a transformation is unprecedented in the public sector and as such, there is no external comparator.”